5 May 2001
Mr. Thomas Dooring
Dazzling Dry Cleaners
123 South Road
Los Angeles, CA 90001
I am terribly disappointed with my recent batch of dry cleaning.
Last week I dropped off two dresses to be cleaned.
One had a white top and a navy bottom; the other was all black except for a white blouse and collar.
When I picked the dresses up today, I noticed that the white top of the navy dress was stained light blue.
Furthermore, I saw a new brown stain on the collar of the black dress.
Both dresses are ruined. I expect that you will reimburse me for the cost of the dresses.
1. What colors were Ms.Immad's dresses?
(A) Navy blue, white, and black.
(B) Brown, black, and yellow.
(C) Navy blue, brown, and red.
(D) Light blue, brown, and beige.
2. According to the text, which of the following was wrong with the dresses?
(A) They shrank.
(B) They were stained.
(C) They were torn.
(D) They were lost.
3. Ms. Immad expects the dry cleaner to
(A) give her a month of free dry cleaning.
(B) reimburse the cleaning charges.
(C) pay her back the cost of the ruined dresses.
(D) clean the dresses again.
4. The purpose of this letter is to
(A) expose dry cleaners as frauds.
(B) explain that white garments are hard to dry clean.
(C) argue that dry cleaning ruins clothing.
(D) complain about poor dry cleaning service.
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